Email addresses

Your email address is a key component of your Hippoly account. It’s used for identification, workspace invitations, email notifications, meeting calendar events, and more.

Your user account can be linked to multiple email addresses, allowing you to manage different addresses for various purposes. For example, if you belong to multiple workspaces, you can choose to use a specific email address for communication in a particular workspace.

Add a new email address

If you want to update the email address linked to your account or add an additional one, follow these steps:

Go to https://secure.hippoly.com/#/account-settings/settings, or navigate to your account settings by clicking your name at the top right corner of the screen.

Expand the Email addresses section.

Click the Add email address button.

Enter your new email address and click Continue.

A verification code will be sent to your email address. Check your email inbox for the code, then enter it in the Hippoly dialoge.

Your new email address is now verified and added to your account

Change primary email address

Always make sure that you have a valid and functional email address set as your primary. The primary address is used for authentication and serves as the default for all Hippoly email communication across your workspaces, unless specific addresses are assigned to individual workspaces.

To update your primary email address, for example, if your current primary email address is no longer active or accessible, follow these steps:

Go to https://secure.hippoly.com/#/account-settings/settings

Or navigate to your account settings by clicking your name at the top right corner of the screen.

Expand the Email addresses section.

Click on the menu-icon to the right of the email address and select Set as primary email address.

Delete email adress

You might want to delete an email address associated with your account, for instance if that email address is no longer active or accessible.

Note that your primary email address cannot be deleted. If you want to delete that email address you first need to set another email address as your primary.

To delete an email address follow these steps:

Go to https://secure.hippoly.com/#/account-settings/settings

Or navigate to your account settings by clicking your name at the top right corner of the screen.

Expand the Email addresses section.

Click on the menu-icon to the right of the email address and select Delete email address

Use a specific email address for one of my workspaces

If you haven’t assigned a specific email address to a workspace, your primary email address will be used by default. Only verified email addresses that are already linked to your user account can be assigned to a workspace.

If you are a member of multiple workspaces, you might prefer to use different email addresses for each. A common reason for this is managing separate personal calendars, ensuring that calendar invitations from each workspace are sent to the correct calendar. On Hippoly, you can easily control which email address is used for each of your workspaces. Simply follow these steps:

Go to https://secure.hippoly.com/#/account-settings/workspaces

Or navigate to your account settings page by clicking your name at the top right corner of the screen. On the account settings page click the workspaces tab.

In the list, click on the workspace you want to assign a specific email address for.

Select the email address you want to use in the dropdown.

Troubleshoot adding new email address

Email address needs verification?

This message appears if the email address added hasn't been verified correctly. To be able to assign the email address to a specific workspace or to use it as your primary, it must be verified. To verify the email address follow these steps:

Click the menu-icon to the right of the email address and select Verify email address

A verification code will be sent to your email address. Check your email inbox for the code, then enter it in the Hippoly dialoge.

I don't receive a verification code when I adding my address?

Try these steps:

Control that you have entered the correct email address.

Check your email junk folder.

Try resending the verification code. Click the menu-icon next to the email address and select Verify Email Address.

Still no luck? Please reach out to Hippoly support for further assistance

My email address is not available?

This message appears if the email address you entered is already linked to another user account on Hippoly. This is often due to having multiple accounts on the platform. For assistance, please reach out to Hippoly support.