Mail notifications

Overview

Some notification types are sent as email. This is to ensure that users who are not logged in to Hippoly or haven't activated Push Notifications doesn't miss anything important. The Notification Types Overview describes which notifications types that trigger mail notifications.

Mail notifications are designed to not contain any sensitive information and are sent to the email address associated with the user's Hippoly account.

Make sure that your Hippoly account always is associated with an email adress that you're in control of and that is working.

Daily digest mail

Apart from mail notifications triggered by specific notifications types, Hippoly will also send you as a user a daily mail if you have any new notifications that are unread.

The default setting when you create your Hippoly user account is that this mail should be sent. You can can turn this off under Account settings.

Mail notifications settings

You can configure what mail notifications you want to receive. This is done on the Account settings page.

Troubleshoot mail notifications

If you don't receive mail notifications but you think should, try any of following steps.

1. Verify that the email address connected to your Hippoly account is correct.

2. Ensure you haven't turned off mail notifications under Account settings.

3. Check your email's Spam or Junk folder for missed emails.

4. Inspect Email Filters and Rules. Look for any filters or rules that might block or redirect emails.

5. Ensure your email inbox has sufficient space for new emails.

6. Try changing email address on your Hippoly account to diagnose the issue.